Terms & Conditions

These Terms & Conditions apply when you access this website, submit an enquiry, use the onboarding flow, purchase a registration pack, upload documents, use a client dashboard, or engage providor for NDIS, aged care, company setup, audit preparation, compliance documentation, website, marketing, bookkeeping setup, or related services.

By using the website or purchasing services, you confirm that you are authorised to act for the individual, company, provider, proposed provider, or organisation named in the intake form.

providor provides consultancy, administrative support, document preparation, application guidance, and audit-readiness support. We are not a regulator, approved quality auditor, law firm, tax agent, financial adviser, migration agent, insurer, or government agency.

Our services may include guided application instructions, tailored policies and procedures, registration group mapping, verification or certification pathway guidance, add-on setup support, dashboard workflow, document review, evidence checklists, and general compliance implementation guidance.

Unless separately agreed in writing, our services do not include legal advice, accounting advice, clinical advice, tax advice, direct lodgement as your authorised government agent, audit certification, guaranteed regulator approval, or guaranteed NDIS/Aged Care registration.

Registration decisions, audit findings, suitability assessments, provider obligations, and approval outcomes are controlled by regulators, auditors, government bodies, professional bodies, and third parties. We cannot and do not guarantee that an application will be accepted, that an audit will be passed, that a provider number will be issued, or that a regulator will accept any document in a particular way.

You remain responsible for meeting all legal, regulatory, professional, insurance, worker screening, clinical governance, qualification, and operational requirements that apply to your services.

You must provide accurate, complete, current, and lawful information. This includes your company details, ABN/ACN, services, registration groups, qualifications, licences, insurance, policies, worker screening, contact details, and any uploaded documents.

You must review all documents before using or submitting them. You are responsible for confirming that policies, procedures, business details, service descriptions, staff roles, qualifications, insurance, and operational statements are accurate for your provider model.

If your circumstances change, including your services, workers, directors, insurance, qualifications, state of operation, audit pathway, or registration groups, you must tell us promptly. Delays or inaccurate information may affect delivery times, document suitability, pricing, and the usefulness of our guidance.

Information shown in the onboarding flow about NDIS registration groups, audit type, qualification prompts, or document requirements is a practical guide only. Requirements can change, and the final position may depend on your services, workers, qualifications, state or territory, professional memberships, auditor interpretation, and regulator guidance.

Where a support requires qualified professionals, you must ensure you have the required qualifications, professional registrations, licences, memberships, supervision, experience, and evidence before delivering those supports. We may flag common requirements, but this does not replace regulator guidance or professional advice.

Any reference to 48-hour delivery applies to eligible standard document preparation after cleared payment and after we receive all required intake information. It does not apply where information is missing, unclear, inconsistent, unusually complex, requires manual clarification, depends on third-party action, involves broad customisation, or falls outside normal service capacity.

Delivery times are estimates, not absolute guarantees, unless we expressly confirm a guaranteed delivery deadline in writing for your order.

Prices are displayed before checkout. GST, if applicable, is shown at checkout. Add-ons are optional unless required for your chosen scope.

Company registration setup, ASIC fees, business name fees, quality auditor fees, regulator fees, professional membership fees, insurance premiums, police checks, worker screening checks, and other third-party charges are separate unless the checkout or written quote expressly states they are included.

Payments may be processed by Stripe or another payment provider. We do not store full card numbers on our servers. Payment provider terms and privacy notices may also apply.

Nothing in these terms excludes, restricts, or modifies rights that cannot be excluded under the Australian Consumer Law, including applicable consumer guarantees for services.

Because many services involve digital documents, consultant time, business setup, document customisation, and immediate work after purchase, refunds are not provided for change of mind once work has started, documents have been delivered, files have been prepared, or third-party costs have been incurred.

If we fail to provide a service with due care and skill, within a reasonable time where no time is agreed, or in a way that meets an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law. The remedy will depend on the nature of the problem and the work already performed.

Government charges, regulator fees, ASIC fees, auditor fees, payment processing fees, and third-party costs are generally non-refundable once paid or incurred, unless the relevant third party provides a refund.

If we request information and you do not respond, we may pause work until the information is received. Delivery estimates restart once the requested information is supplied.

If an order remains inactive for more than 60 days because you have not provided required information, we may mark the order inactive. Reactivation may require updated information and may incur a reasonable reactivation or review fee if requirements, pricing, or regulator guidance has changed.

Unless stated otherwise, documents, templates, checklists, workflows, website copy, onboarding logic, dashboard design, and compliance resources supplied by providor remain our intellectual property or licensed materials.

After full payment, you receive a non-exclusive, non-transferable licence to use delivered documents internally for the provider, company, or organisation named in the order. You must not resell, publish, distribute, upload to template marketplaces, share with unrelated providers, or claim authorship of our materials.

You may adapt delivered documents for your internal operations, but you are responsible for ensuring any edits remain accurate, lawful, current, and suitable for your services.

Website, social media, and marketing add-ons are practical setup services. Unless expressly included in a written scope, they do not include paid advertising spend, guaranteed leads, SEO rankings, hosting fees, domain fees, email inbox fees, ongoing content creation, clinical claims review, or regulated health advertising legal advice.

You are responsible for approving marketing claims, ensuring claims are truthful, ensuring you hold required registrations before representing yourself as registered, and complying with professional, NDIS, aged care, privacy, advertising, and consumer law requirements.

We will take reasonable steps to keep your confidential business documents and uploaded information confidential. We may use them to deliver services, manage your account, prepare documents, communicate with you, comply with legal obligations, resolve disputes, and improve internal workflows.

You must not upload unlawful, misleading, malicious, irrelevant, or third-party confidential information unless you have authority to provide it to us.

To the maximum extent permitted by law, providor is not liable for indirect loss, lost profits, lost revenue, lost opportunity, business interruption, failed registration, audit outcome, regulator delay, third-party platform failure, loss caused by inaccurate client information, or loss caused by changes in law, regulator guidance, auditor interpretation, or professional requirements.

Where liability cannot be excluded, our liability is limited, to the extent permitted by law, to resupplying the services or paying the cost of resupplying the services.

We may refuse, pause, or cancel services if we reasonably believe information is false, misleading, unlawful, unsafe, outside our competence, abusive, high-risk, unpaid, or likely to breach regulator requirements, professional obligations, intellectual property rights, privacy obligations, or these terms.

We may update these terms from time to time. The version published on this website applies to website use. For paid orders, the terms in force at the time of purchase apply unless a change is required by law or agreed in writing.

These terms are governed by the laws of Australia and, where relevant, the state or territory in which providor operates. Before starting formal proceedings, both parties must try to resolve disputes in good faith by written notice, supporting documents, and reasonable escalation.